Privacy Policy
Privacy Policy
Terms & Conditions
Easy Steps to Get Started" section simplifies the process of booking and receiving cleaning services.
Thank you for visiting our website (crispandcleanco.uk). This document is our Terms of Service (i.e. ”Agreement) for our Company’s website. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use; access this website; or reserve services through our Company.
We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Crisp & Clean Cardiff may also mean “We”, “Us” or “Our”. And Customer or Client may also mean “You” or “Your”.
Cleaning Services: Crisp & Clean Cardiff provides professional, residential and other cleaning services. When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as the number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a two (1-2) hour arrival window due to unexpected delays or unforseen events. Rate increases or changes will be posted on our website and/or customers will be notified via email.
Scheduling and Confirmation Confirmation: When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment. In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees. The Customer is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key. If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a 50% of service total fee.
Appointment Window: Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.
III. Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.
Payment Options and Discounts: We offer different cleaning payment options depending upon the frequency. Customers may schedule weekly, bi-weekly and/or monthly cleaning services unless otherwise discussed. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal or you can call or email us for a custom quote. Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed on a regular basis and you authorize our Company to charge your credit or debit card on file. You will be charged only after the scheduled cleaning has been provided.
Financial Responsibility: You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys fees; and legal costs; for unpaid amounts on account.
Refunds: We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event and we will correct the error at no additional charge to you.
Right to Refuse Service: Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons; extreme clutter; disconnected utilities; or aggressive pets.
Cancellation & Service Charge Policy
You understand that our subcontractors and agents reserve the right to leave the premises if the property is in an excessively unclean condition, or if they feel intimidated, unsafe, or endangered. If a scheduled cleaning is cancelled by our subcontractor or agent for any of these reasons, you agree that a 50% service charge cancellation fee, based on the total cost of the scheduled cleaning, will be applied in addition to the regularly scheduled cleaning fee.
VII. Cancellations – 24 Hour Notice
We require a minimum of 24 hours’ notice to cancel or reschedule a cleaning appointment. Failure to provide at least 24 hours’ notice will result in a 50% service charge cancellation fee, calculated based on the total cost of the scheduled service.
Cancellations made the day prior to the scheduled service will also incur a 50% service charge cancellation fee.
Customers must provide cancellation notice via email, text message, or phone call.
Failure to Notify:
Failure to provide cancellation notice via email, text, or phone call, or failure to provide notice within the required 24-hour period, will result in a 50% service charge cancellation fee being charged to the customer.
Lockouts: If our Company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning; are turned away at the door; or refused entrance for a scheduled cleaning; without notice, then you understand that you will be charged a 50% Service Total cancellation fee which shall be charged to your card on file.
CONTACT
You can contact Crisp & Clean Cardiff via:
Email: support@crispandcleancardiff.co.uk
Phone: 0160646636
© 2026 Crisp & Clean Cardiff ltd
Thank you for visiting our website (crispandcleanco.uk). This document is our Terms of Service (i.e. ”Agreement) for our Company’s website. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use; access this website; or reserve services through our Company.
We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Crisp & Clean Cardiff may also mean “We”, “Us” or “Our”. And Customer or Client may also mean “You” or “Your”.
Cleaning Services: Crisp & Clean Cardiff provides professional, residential and other cleaning services. When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as the number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a two (1-2) hour arrival window due to unexpected delays or unforseen events. Rate increases or changes will be posted on our website and/or customers will be notified via email.
Scheduling and Confirmation Confirmation: When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment. In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees. The Customer is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key. If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a 50% of service total fee.
Appointment Window: Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.
III. Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.
Payment Options and Discounts: We offer different cleaning payment options depending upon the frequency. Customers may schedule weekly, bi-weekly and/or monthly cleaning services unless otherwise discussed. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal or you can call or email us for a custom quote. Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed on a regular basis and you authorize our Company to charge your credit or debit card on file. You will be charged only after the scheduled cleaning has been provided.
Financial Responsibility: You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys fees; and legal costs; for unpaid amounts on account.
Refunds: We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event and we will correct the error at no additional charge to you.
Right to Refuse Service: Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons; extreme clutter; disconnected utilities; or aggressive pets.
Cancellation & Service Charge Policy
You understand that our subcontractors and agents reserve the right to leave the premises if the property is in an excessively unclean condition, or if they feel intimidated, unsafe, or endangered. If a scheduled cleaning is cancelled by our subcontractor or agent for any of these reasons, you agree that a 50% service charge cancellation fee, based on the total cost of the scheduled cleaning, will be applied in addition to the regularly scheduled cleaning fee.
VII. Cancellations – 24 Hour Notice
We require a minimum of 24 hours’ notice to cancel or reschedule a cleaning appointment. Failure to provide at least 24 hours’ notice will result in a 50% service charge cancellation fee, calculated based on the total cost of the scheduled service.
Cancellations made the day prior to the scheduled service will also incur a 50% service charge cancellation fee.
Customers must provide cancellation notice via email, text message, or phone call.
Failure to Notify:
Failure to provide cancellation notice via email, text, or phone call, or failure to provide notice within the required 24-hour period, will result in a 50% service charge cancellation fee being charged to the customer.
Lockouts: If our Company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning; are turned away at the door; or refused entrance for a scheduled cleaning; without notice, then you understand that you will be charged a 50% Service Total cancellation fee which shall be charged to your card on file.
CONTACT
You can contact Crisp & Clean Cardiff via:
Email: support@crispandcleancardiff.co.uk
Phone: 0160646636
© 2026 Crisp & Clean Cardiff ltd
Thank you for visiting our website (crispandcleanco.uk). This document is our Terms of Service (i.e. ”Agreement) for our Company’s website. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use; access this website; or reserve services through our Company.
We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Crisp & Clean Cardiff may also mean “We”, “Us” or “Our”. And Customer or Client may also mean “You” or “Your”.
Cleaning Services: Crisp & Clean Cardiff provides professional, residential and other cleaning services. When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as the number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a two (1-2) hour arrival window due to unexpected delays or unforseen events. Rate increases or changes will be posted on our website and/or customers will be notified via email.
Scheduling and Confirmation Confirmation: When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment. In order for our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees. The Customer is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key. If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a 50% of service total fee.
Appointment Window: Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.
III. Payment for services can be made via credit or debit card through the Client portal located on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.
Payment Options and Discounts: We offer different cleaning payment options depending upon the frequency. Customers may schedule weekly, bi-weekly and/or monthly cleaning services unless otherwise discussed. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal or you can call or email us for a custom quote. Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed on a regular basis and you authorize our Company to charge your credit or debit card on file. You will be charged only after the scheduled cleaning has been provided.
Financial Responsibility: You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys fees; and legal costs; for unpaid amounts on account.
Refunds: We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event and we will correct the error at no additional charge to you.
Right to Refuse Service: Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons; extreme clutter; disconnected utilities; or aggressive pets.
Cancellation & Service Charge Policy
You understand that our subcontractors and agents reserve the right to leave the premises if the property is in an excessively unclean condition, or if they feel intimidated, unsafe, or endangered. If a scheduled cleaning is cancelled by our subcontractor or agent for any of these reasons, you agree that a 50% service charge cancellation fee, based on the total cost of the scheduled cleaning, will be applied in addition to the regularly scheduled cleaning fee.
VII. Cancellations – 24 Hour Notice
We require a minimum of 24 hours’ notice to cancel or reschedule a cleaning appointment. Failure to provide at least 24 hours’ notice will result in a 50% service charge cancellation fee, calculated based on the total cost of the scheduled service.
Cancellations made the day prior to the scheduled service will also incur a 50% service charge cancellation fee.
Customers must provide cancellation notice via email, text message, or phone call.
Failure to Notify:
Failure to provide cancellation notice via email, text, or phone call, or failure to provide notice within the required 24-hour period, will result in a 50% service charge cancellation fee being charged to the customer.
Lockouts: If our Company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning; are turned away at the door; or refused entrance for a scheduled cleaning; without notice, then you understand that you will be charged a 50% Service Total cancellation fee which shall be charged to your card on file.
CONTACT
You can contact Crisp & Clean Cardiff via:
Email: support@crispandcleancardiff.co.uk
Phone: 0160646636
© 2026 Crisp & Clean Cardiff ltd